Refund Policy
Last Updated: 9/11/2025
Overview
We want you to be satisfied with your purchase. This refund policy outlines the terms and conditions for refunds.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- Request must be made within 7 days of purchase
- Credits must be unused
- Service must not have been abused
- Technical issues that we cannot resolve
Non-Refundable Items
The following are not eligible for refunds:
- Used credits
- Subscription fees after 7 days
- Custom services
- Violation of terms of service
Refund Process
To request a refund:
- Contact our support team
- Provide your order details
- Explain the reason for refund
- Wait for review (usually 3-5 business days)
Subscription Refunds
For subscription services:
- Cancel anytime to stop future charges
- No partial month refunds
- Unused time does not carry over
Credit Refunds
Purchased credits are generally non-refundable once used. Unused credits may be eligible for refund within the eligibility period.
Disputes
If you disagree with our refund decision, you may contact us to discuss the matter further.
Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting.
Contact Us
For refund requests or questions about this policy, please contact:
Email: support@wefaceswap.com
We typically respond within 24-48 hours.